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About Salesforce Marketing Cloud Developers

The Salesforce Marketing Cloud Developer needs to have at least 3 years of hands on experience with Salesforce Marketing Cloud (SFMC) Development.

Requirements are:

  • Previous SFMC platform development experience is required.
  • Prior experience implementing full cycle projects SF Marketing Cloud.
  • Experience with Email Studio, Journey Builder, Mobile Studio, Automation Studio and Social Studio.
  • Hands on experience with SSJS, SQL, REST and SOAP APIs, Node.JS.
  • Prior development experience with custom activity is preferred.
  • Create personalized email templates and landing pages with HTML5, JavaScript and AMPscript.
  • Troubleshoot and resolve bugs and issues related to Automation Studio and Journey Builder.
  • Salesforce Marketing Cloud Email Specialist certification is preferred.
  • Assist with creation of new campaigns, including data configuration, audience creation, and utilization of capabilities in the platform.
  • Salesforce Development/Customizations (APEX, Visual Force) is a plus.
  • Knowledge SFMC Tokenization sending is a plus.

Benefits are:

  • Competitive Salary Package
  • HMO (plus 1 dependent) and Insurance coverage on day 1
  • Non-tax allowance
  • SL/VL upon regularization
  • Project Bonus and other perks

About Salesforce Senior Solution Architects

This is a key position on any project where it is expected that you will motivate and guide the team throughout the delivery. We are looking for someone who is passionate about creating memorable experiences for our clients and our people.

Duties and Responsibilities:

  • You will lead key design decisions including detailed description of each option, pros and cons of each solution and recommendations.
  • Develop a phased implementation roadmap of the solution architecture supporting business priorities and budget as required.
  • Gather, analyze and interpret information from clients to understand business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform.
  • Mentor and supervise Salesforce engineers within the team.

Requirements are:

  • 5 + Years Enterprise level Salesforce Architecture experience.
  • Consultancy or Salesforce Partner experience.
  • Lead technical and business requirements gathering sessions.
  • Strong Understanding of Case Management, Process Builder, Flows, Lightning Components, Apex and Classes.
  • Experience Mentoring and leading a team.
  • Ability to develop practical solutions and methodologies as related to Salesforce.
  • Documenting and reviewing both high and detailed-level requirements.
  • Design the overall enterprise architecture in line with the clients future scale.
  • Identify and recommend Salesforce.com based solutions, integration points and related implementation architecture for the clients future scale.
  • Knowledge on Java Microservices desired.

Required Certification:

  • Salesforce Certified Sales / Service Cloud / Communities
  • Salesforce certified Architectural certifications

Benefits are:

  • Competitive Salary Package
  • HMO (plus 1 dependent) and Insurance coverage on day 1
  • Non-tax allowance
  • SL/VL upon regularization
  • Project Bonus and other perks

About Salesforce Senior Developers

We are looking for experienced Salesforce Senior Developers to assist with the translation and mapping of business objectives and functional requirements into technical CRM solutions. 

 

To work among a team of consultants to deliver Salesforce.com to our customers for all project stages (requirements definition, planning, functional design, prototyping, development, test, issue resolution, deployment, and support). 

Duties and Responsibilities:

  • Support work effort estimates for application configuration and scripting of Salesforce.com.
  • Hands on design and build of technical solutions leveraging Salesforce.com.
  • Participate in meetings working within a technical and/or functional team environment to gather requirements, prioritize objectives, and brainstorm alternative solutions.
  • May guide the junior developers within the project, specifically Salesforce configuration and Apex development and actively engage as part of the project on assigned client engagements to ensure timely delivery as per the best practices.

Requirements are:

  • Applicants should have about at least 3 years of experience in Salesforce.com and should have a thorough understanding of Salesforce.com project lifecycle.
  • Implementation experience and domain knowledge in Salesforce Sales and Service functionality and any of following multiple CRM subject areas. Hands on expertise to develop applications on Force.com Platform.
  • Strong Lighting, Visual force and Apex code knowledge.
  • Experience in automated testing for design features utilizing Java, Apex, and Salesforce API.
  • Prior programming experience in one or more of the following languages: Java, C#, Ruby, .NET and JavaScript.
  • Knowledge on Source Control is must.
  • Experience reviewing and documenting code.
  • Good understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

Benefits are:

  • Competitive Salary Package
  • HMO (plus 1 dependent) and Insurance coverage on day 1
  • Non-tax allowance
  • SL/VL upon regularization
  • Project Bonus and other perks

About Service Desk Team Leads

The Service Desk Team Leader is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.

Duties and Responsibilities:

  • Assist with enquiries relating to incidents from end users, resolving these directly where possible or escalating accordingly.
  • Assist with enquiries relating to service requests from end users, fulfilling these directly or routing to appropriate fulfilment.
  • Provide initial resolution wherever possible using KB or additional support materials.
  • Owns incidents and requests from creation to delivery. Incidents should be moved to L2 for monitoring progress and handling client communications. In special cases progress and communication may be handled by L3.
  • Provide initial identification of reported faults sufficient to enable further investigation.
  • Use ITSM system for the management of support issues and administering Support Services.
  • If required, invoke standard escalation procedures, (for example, in the event of a critical or major incident) and provide updates as to the progress of such escalations as and when required. In the event of a critical incident, work with escalation team to provide warm handoff of issue. Escalation team will identify technical resolver and lead for client communications.
  • Ensure support ticket queues are well maintained.
  • Ensure team key service level agreements and KPIs are achieved.
  • Support Help Desk Manager to ensure stable and consistent Support services delivery.
  • Provide leadership and support of direct reports including, but limited to employee 1:1s, appraisal and feedback discussions, KPI and objectives setting, employee growth and development, mentoring and general day to day employee support.
  • Act as a point of escalation to customers and internal staff including on-call (rota based).
  • Attend customer stand-ups as and when required to discuss the delivery of Support services.
  • Act as nominated Incident Manager in the event of Critical or Major Incident.
  • Work flexible shift patterns depending on business needs.
  • Oversee shift scheduling.

Requirements are:

  • A minimum of 3 years’ experience in a leadership role.
  • A minimum of 2 years’ Service Desk/Help Desk experience.
  • A minimum of 2 years’ experience in Office 365 and Azure.
  • A minimum of 2 years’ experience in troubleshooting skills.
  • Broad knowledge of other Microsoft systems infrastructure products such as Azure, Office 365, and Windows Server.
  • Communication with clients is required.
  • Abilities to multi-task and attention to details.
  • Basic scripting and development skills a plus.
  • PowerShell a plus.
  • MCSA Office 365 certificate a plus.

Required Characteristics:

  • Strong leadership skills.
  • Detail oriented, organized, self-motivated, and self-sufficient.
  • Strong interpersonal relationship skills and team orientation.
  • Strong business writing and verbal communication skills.
  • High-level of professionalism, integrity and commitment to quality.
  • Demonstrated Initiative and positive can-do attitude.
  • Ability to work on-call rotation.
  • Work towards professional certifications.

Benefits are:

  • Competitive Salary Package
  • HMO (plus 1 dependent) and Insurance coverage on day 1
  • Non-tax allowance
  • SL/VL upon regularization
  • Project Bonus and other perks

POSITION NOT AVAILABLE AT THIS TIME.

POSITION NOT AVAILABLE AT THIS TIME.

If you pick us, this is
what’s going to happen.

You get exposure.

We offer challenging work that matches your skills, and allows you to use up-to-date tools and apply the latest technologies. Many of our clients are multinationals.

You get free training.

We will constantly coach you and upgrade your skills, at no cost to you. You will learn what you need to know because we will teach you. We have dedicated facilities for this.

You get premium pay.

Not just above-average, but premium. Ask around. Our salary rates are one of the highest in the industry today.

You get a supportive work environment.

Our employees openly chat with their bosses, whose main concern is the professional development of their staff. At the same time, we understand that you have a life outside the office, and we respect that.

You get good prospects.

When you are exposed to the latest technologies, aptly trained, happy, and productive, everything else will follow. We will lay out opportunities for your career advancement. Stick with us long enough and this becomes as clear as day.